Mailing & Credit/Debit Cards
Like any traditional bill, there is always the option to mail a check in or make an online bill payment through your personal banking institution. You can send your payment to our post office box at P.O. Box 57, Tarpon Springs, FL 34688 or call our office with a credit/debit card payment at no additional fee or cost. You can reach the billing office Monday - Friday, 8 am to 4 pm and the number is 727-849-2700.
In addition to mailing a check or calling our office for payment, we also offer the option to keep a credit/debit card on file, to be charged the following business day after each service is completed.
Customers utilizing this option will receive an invoice the day of service (unless invoices are emailed or mailed) with a notation that their card will be charged for the current service. You will also receive an email/mailed receipt for that payment once the card has been charged. Many of our customers appreciate this convenience, freeing them up from having to call the office after each service. (Please call the billing office to set up initial auto pay services).
NEW! Pay Online
We have switched to a new enhanced payment portal where you will be able to view your invoices, current balance and manage your autopay preferences. This new portal is available to customers that have received invoices for services completed in October 2023 to current. If you're unsure of your total balance or have questions regarding accessing the portal, please the billing office at 727-849-2700.
We also offer the convenience of paying for completed services online. Cu
stomers have t
he ability to make payment for services at a time that is convenient for them through the customer portal.
Instructions to access customer portal
To log into the portal you need to use your new account number and have a reset code sent to your email or via text message. Once you receive the reset code you have 15 minutes to enter the code before it expires. Please follow the instructions below to use the customer portal.
Regardless of how invoices are received, you can still access your customer portal through the emailed invoice or by visiting the portal website and creating a login password using your email address or cell phone number that is linked to your account.
To view your portal, please click the following link or go to your internet browser and type in https://southerncare.fieldportals.com in the address bar. This will bring you to the customer portal login page where you will select “Get Login Info”. Then, choose how you would like to receive the reset code and account number (email or text). At the next step, enter your account number, the reset code that was texted or emailed to you, and your chosen password.
Please feel free to call us if you need any assistance with navigating the portal. Thank you!
Still Have Questions?
If you would like any more information regarding any of these payment options, please feel free to contact our office at 727-849-2700 and speak with a representative today.
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